Return Policy

Request for returns and exchanges must be issued a return merchandise authorization number (RMA#) prior to sending the product back. Please call and a RMA# will be issued to you (see “Claim Procedure” below). RMA# must be clearly visible on the return shipping package to ensure proper processing. Returns and exchanges are accepted within 30 days from the date of purchase on your receipt. Returning product must be new, unused, and packaging must be in resalable condition to be issued a full refund. Items that do not qualify are subject to a 25% restocking fee. Exchanges must be made at equal value or more. Any remaining balance will be settled in the same form as original payment received. The product must also be new, unused, and packaging must be in resalable condition to qualify for an exchange. Items that do not qualify are subject to a 25% restocking fee. In both cases, customer is responsible for shipping the package back to BONOSS. NO RETURNS OR EXCHANGES WILL BE CONSIDERED ONCE THE PRODUCT HAS BEEN USED. ABSOLUTELY NO RETURNS OR EXCHANGES ON PRODUCTS THAT WERE SPECIAL ORDERED.